Service & Maintenance (PPM)

Small Works

The object of Planned Preventative Maintenance (PPM) is to prolong the life of plant and avoiding disruption by minimising breakdowns within the most economical way possible. It is very important to have such a programme put into place as soon after any new installation as possible or where this hasn’t happened to promptly do so. As experts in this field we are able to advise and guide clients through these stages recommending the most cost effective methods and frequencies we consider necessary without going OTT or undercutting the essential needs the plant, their manufacturers warranty and the building requires.

Our operating policies are:

We will never give you your problem back. We will either remedy or provide financial options for you to choose to suit your budget. By the nature of ours and your business we consider most break down calls to be urgent and treat these accordingly.

We culturally work in a pro active manner being the eyes and ears of our clients in areas that may sometimes not be associated with our works i.e. advise them the drains in a plant room are blocked etc.

Our KPI ratings are to deal with items as follows:

  • Breakdown call to site within 2 hours or as applicable to the nature of the fault or contract.
  • Reports either direct from the IT system or within 7 days of the visit. Emergency reports will be provided ‘as we go’
  • Estimates within a maximum of 7 days, or urgent ones as the severity dictates.
  • Our reputation of dependability and excellence is based upon and maintaining the above and following essential elements of our business.
  • 24 / 7 Manned Help Line Service Desk answered by trained operatives who will immediately call the originator to discuss any mitigating action to be taken until our engineer arrives.
  • Highly skilled and trained Multi discipline Engineers within an on going training programme to learn of new products, techniques and legislation which also includes recruiting and running apprenticeship programmes for young persons and change of direction careers people in partnership and guidance of our Trade Associations.
  • Engineers provided with insignia PPE, ID badge, vacuum cleaners, dust sheets and correct tools and equipment for their appointed contracts.
  • Modern liveried service vehicles equipped with basic spares and state of the art testing and commissioning instruments.
  • Maintenance Contract
  • Infra scanning equipment for detecting precise positions of underground or within building fabric leaks or breakdowns of electrical insulation etc.
  • Larger types of ‘mobile work shops’ complete with welding and screwing equipment for bigger pipe repairs etc.
  • Technically trained efficient Service Managers and Help Line operators inducted to each individual Contract

"Quality service through continuous improvement"

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